Terms of Service

Hearth & Wick Atelier

Terms of Service

Effective Date: 26 June 2026

1. Introduction and Acceptance of Terms

These Terms of Service (the “Terms”) govern your access to and use of the products, services, website, and any related offerings provided by Hearth & Wick Atelier (the “Company”, “we”, “us”, or “our”).

By placing an order, making a purchase, subscribing to a service, requesting a custom product, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree to these Terms, you must not use our services or place an order.

These Terms apply to all customers, including consumers and business customers, to the extent permitted by applicable law. Nothing in these Terms affects your statutory rights under UK consumer law.

2. Scope of Services

Hearth & Wick Atelier provides candle-related products and services, including but not limited to:

We may offer bespoke, made-to-order, or personalised items. Product descriptions, images, fragrances, sizes, packaging, and finishes are provided for illustrative purposes and may vary slightly due to the handcrafted nature of our products.

We reserve the right to modify, suspend, or discontinue any product or service at any time, subject to any rights already accrued by you under a confirmed order.

3. User Obligations and Responsibilities

You agree to:

You acknowledge that candles are open-flame products and must be used responsibly. You are responsible for following all safety guidance, including but not limited to keeping candles away from children, pets, flammable materials, drafts, and unattended use.

Where you provide content, designs, logos, trademarks, or other materials for custom or private label orders, you represent and warrant that you have all necessary rights, licences, and permissions to use and supply such materials to us.

4. Payment Terms and Conditions

All prices are stated in pounds sterling (£) unless otherwise indicated. Prices may include or exclude VAT depending on the nature of the product, the customer type, and the applicable tax treatment, which will be stated at checkout or on the invoice where relevant.

Payment must be made in full at the time of order unless we agree otherwise in writing. For bespoke, custom, private label, or subscription services, we may require a deposit, advance payment, or staged payments before production or dispatch begins.

We accept payment methods made available at checkout or as otherwise agreed. Orders are not confirmed until payment has been successfully received and processed.

If a payment is reversed, declined, charged back, or otherwise disputed without valid reason, we reserve the right to suspend fulfilment, cancel the order, recover any associated costs, and/or refuse future orders to the extent permitted by law.

For business customers, late payments may incur statutory interest and compensation under the Late Payment of Commercial Debts (Interest) Act 1998, where applicable.

5. Cancellation and Refund Policy

Your cancellation and refund rights depend on the type of product or service purchased and whether you are acting as a consumer or a business customer.

Standard products: For non-personalised, non-bespoke products purchased online, consumer customers may have a right to cancel within 14 days of receiving the goods under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, subject to any lawful exceptions. If you cancel, you must return the goods in accordance with our return instructions and at your cost unless the goods are faulty, damaged, or incorrectly supplied.

Personalised, bespoke, and made-to-order items: Custom candle gifting, private label manufacturing, personalised labels, bespoke scents, and other items made to your specification are generally exempt from the statutory right to cancel once production has begun or the order has been confirmed, to the extent permitted by law.

Subscription boxes: Subscription services may be cancelled in accordance with the subscription terms provided at sign-up. Cancellation will usually take effect from the end of the current billing period unless otherwise stated.

Faulty, damaged, or incorrect goods: If an item is faulty, damaged in transit, or materially different from what was ordered, please contact us as soon as reasonably possible with supporting evidence. Where required by law, we will offer repair, replacement, or refund.

Refund processing: Approved refunds will be made using the original payment method where reasonably possible and within a reasonable period after approval. We may deduct amounts for diminished value where goods have been handled beyond what is necessary to establish their nature, characteristics, and functioning, where permitted by law.

Nothing in this section limits your statutory rights under the Consumer Rights Act 2015 or any other applicable UK law.

6. Liability Limitations

Nothing in these Terms excludes or limits our liability for:

Subject to the above, we will not be liable for:

To the fullest extent permitted by law, our total aggregate liability arising out of or in connection with any order, product, or service shall be limited to the amount paid by you for the relevant product or service giving rise to the claim.

For business customers, all implied warranties, conditions, and terms are excluded to the fullest extent permitted by law.

7. Intellectual Property Rights

All intellectual property rights in our website, branding, product designs, formulations, photographs, text, graphics, packaging concepts, and other materials created or supplied by Hearth & Wick Atelier remain our property or the property of our licensors, unless expressly agreed otherwise in writing.

You may not copy, reproduce, modify, distribute, sell, licence, publish, or exploit any of our intellectual property without our prior written consent, except as permitted by law.

Where we create bespoke labels, packaging, or product designs for you, ownership and permitted use of such materials will be governed by the relevant written agreement, invoice, or project specification. Unless otherwise agreed, we retain ownership of our underlying templates, methods, and production know-how.

You grant us a non-exclusive, royalty-free licence to use any materials you provide to us solely for the purpose of fulfilling your order.

8. Data Protection and Privacy

We process personal data in accordance with applicable UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and use personal data to:

We may share personal data with trusted third-party service providers such as payment processors, delivery partners, IT providers, and professional advisers, where necessary for the purposes described above and in accordance with applicable law.

For more information about how we collect, use, store, and protect personal data, please refer to our Privacy Policy, where available. If there is any inconsistency between these Terms and our Privacy Policy regarding data protection matters, the Privacy Policy will prevail to the extent of that inconsistency.

9. Force Majeure

We will not be liable for any delay or failure to perform our obligations under these Terms where such delay or failure results from events beyond our reasonable control, including but not limited to:

Where a force majeure event occurs, we will take reasonable steps to minimise the impact and resume performance as soon as reasonably practicable.

10. Changes to Terms

We may update or amend these Terms from time to time to reflect changes in our business, legal requirements, or operational practices.

The updated Terms will be effective from the date stated at the top of the document or from the date they are otherwise published or notified to you. Your continued use of our services after any changes take effect constitutes acceptance of the revised Terms.

If a change materially affects an existing order or subscription, we will act in accordance with applicable law and, where appropriate, provide reasonable notice.

11. Applicable Law and Jurisdiction

These Terms, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms, except that consumers resident in Scotland or Northern Ireland may also be entitled to bring proceedings in their local courts where required by applicable law.

12. Contact Information

If you have any questions, complaints, or requests relating to these Terms or our services, please contact us using the details below:

We aim to respond to enquiries within a reasonable timeframe.

13. Severability Clause

If any provision of these Terms is found by a court or other competent authority to be invalid, unlawful, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, lawful, and enforceable, or, if that is not possible, it shall be severed from these Terms.

The validity and enforceability of the remaining provisions shall not be affected, and the remainder of these Terms shall continue in full force and effect.

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